Credit accounts are opened for customers at the discretion of the Directors. We reserve the right to close an account if trading has proven unsatisfactory for either party in any way.

Most orders are despatched on the date of receipt and are therefore not acknowledged. Special items, which have to be made or ordered from a manufacturer, will be acknowledged. UNLESS WE ARE CONTACTED IMMEDIATELY QUOTING THE NUMBER OF THE ACKNOWLEDGEMENT SLIP, WE WILL ASSUME THESE ITEMS ARE STILL REQUIRED, AND THEIR RETURN OR CANCELLATION WILL NOT BE ACCEPTED AT A LATER DATE. CARRIAGE AND PACKAGING WILL BE CHARGED ON THESE ORDERS.

Small orders that are dispatched by post will be subject to the actual postage costs plus a surcharge to cover handling and packing.

This will be as follows:-

1. Letter post - actual cost of post plus 100%

2. Parcel post - actual cost of post plus 100%

Small orders despatched by carrier will be subject to a standard carriage and handling charge of £2.95. Orders in excess of £80 net value are despatched carriage paid.
There is a minimum invoice charge of £5.00 plus carriage and packing and V.A.T.

It is not our policy to refuse the returns of goods. Defective goods or goods supplied incorrectly through an error on our part, will be replaced without question at our own expense.

Unwanted goods, or goods which have been incorrectly ordered will be accepted for credit on the following terms: -
a) They are returned to our warehouse at your own expense.

b) The relative invoice or advice note number and date are stated at the time of the return.

c) The reasons for return is stated at the time of return.

d) The goods will be subjected to a handling charge to recover the costs of returning stock and any repacking.

e) Goods not in resalable condition will not be credited. A credit memo will not be issued until the above conditions are satisfied.

Claims for shortages of goods damaged in transit must be received within 7 days of the delivery date or alternatively the sales office when notified by telephone will issue a returns note. No liability will be accepted after 7 days.

If goods despatched by carrier are not received within 2 working days of the despatch date (this includes weekends and public holidays) please inform our office immediately. If goods despatched by post are not received within 5 working days of the despatch date, please inform our office immediately.

Accounts are due for payment at the end of the month following the month of invoice. Accounts which become one month overdue will have further supplies suspended until the overdue amounts are paid.

Ownership of any goods supplied in contract with H. Davenport & Sons Ltd shall remain with H.Davenport & Sons Ltd until payment had been received in full. We reserve the right to reclaim goods not paid for in the event of any serious default in payment of the account.